- RETURNS:
You can return a product to us within 14 days after purchase.
The "customer" will have to bear the direct costs of returning the goods.
Except in exceptional cases: In the event of an error on our part (wrong item sent, etc.) or if the product is defective, the return will be at our expense.
To do this, you must create a return request in your account. AS service.
Once the return is accepted, we will send you a return slip to print and our delivery method will come to you.
- GUARANTEES:
In the event of premature breakage of a part, it is possible, depending on the policy of each brand, to exchange the product.
To do this, simply create a return request in your account: AS service with a photo of the broken part centered on the problem area, after which we will contact the brand to find out if your case is accepted or not.
Some brands do not apply any warranty other than in the case of a manufacturing defect when it comes out of the box, while others accept part replacements up to 3 or 4 months after the date of purchase (when the part has become unrideable / if not modified and ridden under normal conditions).
Generally, consumables never have a warranty (handles / grips / ...), And it is important to keep in mind that freestyle trotting parts do not have an infinite life, and that all parts will break one day or another (fatigue of the materials / grinds / slides that use the parts over time), and it must also be taken into account that each part is intended for a different philosophy, some are developed to be very resistant but heavier, while others aim to be as light as possible to the detriment of accumulated longevity. It's up to each rider to know themselves and choose the part that best suits their riding style and expectations.